Shipping Policy

At 1999 PRETTY, we are dedicated to providing a seamless and professional delivery experience. Every order is handled with individual care — from our hands to yours — to ensure your beauty essentials arrive safely and on time.

1. Order Processing Time

All orders are processed within 2 business days (excluding weekends and holidays) after your order confirmation. You will receive a notification email once your order has shipped, including a tracking number so you can follow your package every step of the way.

2. Shipping Rates & Free Shipping

  • Standard Shipping: For orders that do not meet the free shipping threshold, a flat-rate shipping fee of $5.99 will be applied at checkout.

  • Free Shipping Offer: We are pleased to provide Complimentary Standard Shipping on all orders over $45.98.

3. Estimated Delivery Times

To maintain the highest standards of quality and product availability, we dispatch orders from our strategic regional distribution centers.

  • United States: 7–12 business days.

  • Canada / United Kingdom / Europe: 7–15 business days.

  • Australia / New Zealand / Asia: 8–15 business days.

Note: These are estimated timeframes. While we strive for punctuality, delivery may occasionally be affected by external factors such as customs clearance or local carrier schedules.

4. Order Tracking

Upon shipment, a tracking number will be sent to your registered email address. You can follow your package's progress via our [Track Your Order] page or directly through the carrier's portal. Please allow up to 48 hours for tracking information to be updated in the system.

5. Customs, Duties, and Taxes

1999 PRETTY is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer.

6. Damaged or Lost Items

Your satisfaction — and your beauty experience — are our top priorities.

Damaged Items — If your order arrives damaged:

  • Email us a photo of the damaged product and its packaging within 72 hours of delivery to sz-asia@mailplatform.cloud

  • We will prioritize a free replacement or a full refund for any items damaged during transit.

Lost or Stolen Packages — 1999 PRETTY is not liable for packages that are lost or stolen after the tracking status shows "Delivered." If your tracking says delivered but you cannot find it, please:

  1. Check with neighbors or household members.

  2. Contact the shipping carrier (USPS, UPS, FedEx, etc.) immediately to file a claim. We will provide you with all necessary tracking information to assist your claim, but we cannot issue refunds for packages confirmed as delivered by the carrier.

7. Contact & Business Information

  • Brand Name: 1999 PRETTY

  • Legal Entity: MULTISERVICE A&J LLC

  • Customer Support: sz-asia@mailplatform.cloud

  • Business Address: 5172 BUSTED ROCK TRAIL, RALEIGH, NC, 27610-2589